Shipping Policy
We ship your orders from our shipping facility in Worcester, USA.
TRACKING NUMBER
-Shipping information can take 24-48 hours to be processed by either USPS or UPS.
If the tracking information is still unavailable after this period of time, please contact us at smart.att229@gmail.com.
SHIPPING PROCESS
-Most orders ship within 1-3 business days, but delays can happen during a weekend, holiday, and high-volume season.
SHIPPING TRANSIT TIMES
● Domestic
-Standard US delivery: 3-10 business days
● International
-International delivery: 10-30 business days (outside the US)
*Please consider that these are estimated shipping times and shipping times may vary.
SHIPPING FOR RETURNS
Smart Cellular covers the return shipping for any product that is damaged upon arrival. Email a photo of the damaged case to smart.att229@gmail.com along with your order number and a customer service representative will be in touch. For all other returns, the purchaser will be responsible for shipping costs.
SHIPPING COUNTRIES
We can ship to the regions listed below. Shipping cost may vary. If you don’t see your location here, please contact smart.att229@gmail.com about the delivery address to your home or store.
Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Chile, Croatia, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Jordan, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Peru, Philippines, Poland, Russia, Saudi Arabia, Singapore, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Arab Emirates, United Kingdom, United States
INTERNATIONAL IMPORT TAX/CUSTOMS/VAT/DUTY FEE
-The customer is responsible for the fee, if you refuse it, and want to return it, we can issue a refund for your order fee.
The customer of an international shipment may be subject to import taxes, customs duties and fees, which are imposed once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient.
MISSING PACKAGES
-Make sure your tracking number. If you want to get the tracking number for your order, please ask us at smart.att229@gmail.com.
-Please contact your local shipping company first.
-For International customers, sometimes the shipping company is holding your package due to customs clearance procedures. Please contact your local shipping company for more information.
OTHER
-If you need to cancel your order or make an adjustment, please contact us immediately by email @ smart.att229@gmail.com or call (978) 243-7461.
*Please understand sometimes we’re unable to make any changes once an order is sent to our shipping facilities.
-We’re not responsible for the courier shipping delays.
PRIVACY
Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs authorities.